Operational Diagnostics for Growing Businesses

We find what's holding your growth back
and build what removes it.

We don't show up with a solution. We show up with questions. Every recommendation is tied to a dollar return.

Let's talk See how it works →

Free 30-min diagnostic  ·  No commitment

gtb-diagnostic
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The Reality

Most businesses aren't growing
as fast as they could.

Something is holding it back. Could be ops: manual handoffs, broken workflows, work falling through the cracks. Could be capacity: the team is buried and can't scale. Could be demand: the wrong leads, arriving too slowly. We don't assume which. We diagnose it.

73%
of handoffs involve
manual re-entry
11 hrs
lost per employee per
week to admin work
3 days
average delay from lead
to first contact
10x
more likely to convert when
responding in under 5 minutes
80%
of sales need 5+ follow-ups —
most businesses stop at 1 or 2
$70K+
average annual labor savings from
automating document processing

"If your inbound doubled tomorrow, what would break first?"

If you can answer that immediately, you're the right client.

Services

Every engagement starts with the audit.

Scope follows the diagnosis. Not the other way around.

Start here

Operational Process Audit

Entry point for every engagement. We map how work actually gets done, not how you think it does. Find the constraints limiting revenue, and tie every finding to a quantifiable dollar outcome. No recommendations without a return attached.

Workflow Automation

Connect the systems you already have. Remove the manual handoffs between them. Stop paying people to copy-paste data between tools that should talk to each other.

Custom Software

When no existing tool solves the problem, we build what does. Purpose-built, not patched together. Designed for how your business actually operates.

AI Agents

Autonomous agents that do operational work at a scale your team can't match manually: lead qualification, onboarding, processing tasks. Only deployed when capacity is the constraint and the ROI is clear.

Process

Diagnosis first. Build second.

01

Diagnose

We audit how work actually gets done. Map the gap between what you think happens and what actually does. No assumptions about where the constraint lives.

02

Recommend

Every finding is tied to a revenue or capacity outcome. If we can't show you the return, we won't recommend it. Full stop.

03

Build

Workflow automation, custom software, AI agents, or any combination. Scope follows the diagnosis. Only what removes the constraint.

Agency Partners

You implement the stack. We handle what it leaves behind.

HubSpot agencies, Odoo partners, RevOps consultants — you're building the intelligence layer. Smarter forecasting, better deal health, AI embedded in the stack. We're the execution layer downstream. When your recommendations land, what happens next? If someone's still doing that manually, that's the gap we fill. Refer us in. You look good. Your client gets results.

Talk about a partnership →
The Team

Built by operators, not theorists.

Bailey Horne Co-founder & CEO

Bailey Horne

Commercial lead. Background in private equity and M&A operations. Spent years going on-site with portfolio companies to fix how work actually gets done. That operational pattern-matching is where the diagnostic model comes from.

LinkedIn
Gavin Horne Co-founder & CTO

Gavin Horne

30+ years in enterprise architecture across government, healthcare, and finance. Builds what the diagnosis calls for: no overengineering, no vendor dependency, no theoretical solutions.

LinkedIn
Start Here

You know your business better than we ever will. That's where we start.

Tell us what's getting in the way. We'll tell you whether it's worth fixing — and what it would take.

Got it.

We'll be in touch. — Bailey